Issue Do not know on how to inform your email sender that you will be away from work Symptoms None Cause Lack of knowledge on managing auto responders Workaround STEP 1: Login to your Helm hosting control panel. STEP 2: Click on Domains STEP 3: Click on your domain name STEP 4: Select…

Issue Unable to retrieve your FrontPage username and password in Helm Control Panel Symptoms The login details might be invalid Cause The problem could be due to the login information entered was incorrect. Workaround STEP 1: Kindly login to your Helm control panel. Ex: http://cp.yourdomainname.com STEP 2: Click on Domains STEP 3: Click on your domain STEP…

Issue Do not know to create an email account in your windows hosting account (using HELM control panel). Symptoms None Cause Lack of knowledge in creating an email account. Workaround STEP 1: Login to your Helm control panel. eg: cp.domainame.com 1.1: If you have forgottern the password, please click the link Click Here if you have…

Issue Unable to create DSN connection in your HELM Windows hosting control panel Symptoms Receives an error as “There are no databases of this type available” Cause Could be due to wrong ODBC DSN type been choose or there isn’t any database at your end. Workaround STEP 1: Login to your…

Issue Uploaded a non html file called .cdr/.cda/.3gpp but unable to download. Symptoms None Cause Could be due to the Web server does not recognise such file type. Workaround STEP 1: Kindly login to your Helm control panel. eg: http://cp.yourdomainname.com STEP 2: Click on Domains STEP 3: Click on your…

Issue Error message will appear when installing Joomla in Emkompass Hosting Cause None Symptoms Whenever you installing Joomla in Emkompass Hosting, below error message will appear Warning: Invalid argument supplied for foreach() in ****\libraries\joomla\language\language.php on line 714 OR 500 Internal Server Error (if the ‘Detailed Errors’ are not enabled for…

Issue Unable to access WinSCP Symptoms Receive WinSCP login info but have no idea on how to proceed further. Cause Lack of knowledge in accessing to WinSCP Workaround STEP 1: Please open your WinSCP application. If you do not have an WinSCP client, you can download the WinSCP freeware client at http://winscp.net/eng/download.php STEP 2: Click Session in…

Issue Unable to upload file to your FTP as it hangs or freeze Symptoms None Cause Could be due to your ISP connections Workaround STEP 1: Kindly perform a ping and tracert command and return the result in .jpg for us to verify. Start -> Run -> Type “cmd” -> ping…

Issue Already uploaded all web pages into “www” directory but web page still does not appear Symptoms – Showing “The Page Cannot Be Displayed” or “No Web Site Found” error message – Not showing any web content Cause – You may not name the main web page correctly. – You may have…

Issue Unable to perform ASP .Net Project Publishing Symptoms None Cause Lack of knowledge on how to perform the publishing Workaround Note: DifferentProjectFolderName – Must be a different folder name that differ from your existing project folder name. STEP 1: Open your Visual Studio .Net -> Project -> Copy Project…