Issue Unsure how to perform backup for your cPanel. Symptoms None Cause Lack of knowledge on performing the backup. Workaround Download (to your computer) a zipped copy of either your entire site (your home directory, databases, email forwarders configuration, email filters configuration) or one of the previously mentioned parts of your site. Link: http://www.cpanel.net/media/tutorials/backup.htm…

Issue Wish to update the CPanel password to a new complex password Symptoms Able to login to CPanel with the current password but not sure which button to click to change the password Cause Lack of knowledge in using CPanel Workaround Watch Video Tutorial Link: http://www.cpanel.net/media/tutorials/password.htm STEP 1: Login to the CPanel with the current…

Issue Domain or subdomain creation in IIS6 Symptoms None Cause None Workaround  STEP 1: RDP to the server. STEP 2: If there is Internet Information Services (IIS) Manager Icon that exists on your VDS desktop, click on that icon. Then, you may skip to STEP 7. (If there was no Internet Information…

Issue Prevent DNS Amplification Attack Symptoms None Cause None Workaround For Windows Server: 1. Login to the DNS server, update the preferred DNS to 208.67.222.222 & 8.8.8.8 at the Primary Network Card. 2. Launch the DNS Manager. 3. Under the DNS Console Tree -> Right Click the DNS server ->…

Follow these steps to review your spam settings: Log in to SmarterMail as the system administrator. Click the Security icon. Click Antispam Administration in the navigation pane. Click Spam Checks tab. We recommend using increments of 10 when assigning weights to the various spam checks. To enable a spam check, click the checkbox associated with the various filtering option…

Issue Install SmarterMail 7.x into your Windows Cloud Server Symptoms None Cause None Workaround SmarterMail requires Microsoft .Net Framework 3.5 in order to function properly.  The automated installation utility will install the .Net Framework if it is required. Installing SmarterMail Follow these steps to install SmarterMail: STEP 1: Download the SmarterMail installer…

Issue Update / change the current RDP access credentials. Symptoms None Cause None Workaround STEP 1: Login into the server with administrative level privileges. STEP 2: Click on “Start”, “Administrative Tools”, then “Computer Management” STEP 3: Double-click on “Local Users and Groups” STEP 4: Click on “Users” STEP 5: Right-Click on the user you wish…

Issue Unsure on how to perform backup for your hard drive using Todo Backup application Symptoms None Cause Lack of knowledge on performing the backup using Todo Backup application Workaround STEP 1: Download the Todo Backup Installer from http://www.todo-backup.com/download/ STEP 2: Proceed with the Installation via RDP at the respective server. STEP 3: Reboot the server after installation….

Issue Unable to Remote Desktop to the Windows Cloud server to manage it Symptoms Receive Windows Cloud Server info but have no idea on how to proceed further. Cause Lack of knowledge in accessing to RDP to manage the Windows Cloud Server Workaround STEP 1: At your local PC, click Start and point…

Issue Unable to disable task offload in the registry editor Symptoms Network performance in your VDS slows down Cause None Workaround STEP 1: Go to Run and type “regedit” STEP 2: A registry windows will appear and go to the following path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters STEP 3: Right-click on the Parameters folder and select New  STEP 4: Choose DWORD Value STEP…