Setup email account in Apple iPhone or iPod Touch

Issue

Need to configure your email account into your Apple iPhone or iPod Touch.

Symptoms

None

Cause

None

Workaround

STEP 1: If this is the first account you’re setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account.

STEP 2: Choose your email account type. Set the account type as “Other” 

STEP 3: Select Add Mail Account under the Mail section and enter account information.

STEP 4: Fill the following information:

• Name – this is the name you want to associate with the e-mail address. It is what people who receive your e-mails will see as who sent the mail
• Address – the e-mail address that you are going to be using (e.g. [email protected])
• Password – The password will also have been supplied to you, please note the password is case sensitive.
• Description – A description so that you can identify your account (e.g. [email protected])

STEP 7: Then input the following account information for the Incoming & Outgoing Mail
Server:

Incoming Mail Server

Host Name: mail.YOURDOMAINNAME
User Name: YOURFULLEMAILADDRESS (e.g. [email protected])
Password: YOUREMAILPASSWORD

Outgoing Mail Server (SMTP)

Host Name: mail.YOURDOMAINNAME
User Name: YOURFULLEMAILADDRESS (e.g. [email protected])
Password: YOUREMAILPASSWORD

STEP 8: Then tap SAVE.

STEP 9: You may receive a prompt asking to connect without using SSL ; tap NO.

STEP 10: Then tap SAVE again.

STEP 11: There is a possibilities that you will be prompted a “POP account verification failed” and a warning that this account may “not be able to send or receive emails”.  (Else, you may skip to step 13)

STEP 12: Tap SAVE again.

STEP 13: Go back to the Account Info, select the account you have just configured. Scroll down to the Outgoing Mail Server and select SMTP [mail.YOURDOMAINNAME]. (The selection that marked with Red color number 1 )

STEP 14: Select mail.YOURDOMAINNAME.

STEP 15: Ensure the SMTP is ON and set the Server Port to 27

STEP 16: Go back to the Account Info, an select Advanced. (The selection that marked with Red color number 2 in the screenshoot of the step 13 )

STEP 17: Ensure the Incoming Setting port is 110.

Additional Information

– Configuring Mail Clients

– If you are unable to perform the steps, kindly issue a ticket to our Support Team