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How to Cancel Renewal

Objectives

Cancel any upcoming renewal and do not wish to receive the unpaid invoice reminder.

Prerequisites

NONE

Steps

Step 1: Login to ClientArea, under My Service>> click the small arrow icon on the service you wish to cancel

Step 2: Scroll down >> click button Request Cancellation.

Step 3: Under My Domains >> click the small arrow icon on the domain you wish to cancel >> click Disable Auto Renew

Step 4: Drop an email to our Billing Department at [email protected] to notify of your intention of cancellation of new order or discontinue of service. We shall proceed to cancel and delete the invoice thereafter.

Updated on July 6, 2020

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