Objectives Guideline on how to obtain the receipt based on the payment you have made. Prerequisites Access to your Billing account. Steps You may obtain the paid invoices by logging in to your account with us via WHMCS (Billing System). Kindly follow below steps: STEP 1: Go to http://billing.netonboard.com/clientarea.php STEP 2: Under Client Login, enter the username…
Objectives Expected date of the automated delivery of the service renewal notification and Proforma Invoice for payment action. Prerequisites Access to your registered email. Steps Step 1: You will receive the Renewal Notification and Proforma Invoices automatically sent from our Billing System at the following schedules. Cloud Solutions / Server…
Objectives Renew your domain / hosting plan / other services with Net Onboard Sdn Bhd (NET). Prerequisites Access to your Billing account. Steps STEP 1: Our Billing System will automatically send a renewal notification and invoice to your registered email address 1 month prior the expiration date. You will just need to…
Objectives Enable payments to be made via Paypal / Credit Card. Prerequisites None Steps You may change the method of payment of existing unpaid invoice by logging in to your account with us via WHMCS (Billing System). Kindly follow below steps: STEP 1: Go to http://billing.netonboard.com/clientarea.php STEP 2: Under Client Login, enter the…
Objectives Cancel any upcoming renewal and do not wish to receive the unpaid invoice reminder. Prerequisites NONE Steps Step 1: Login to ClientArea, under My Services >> click the small arrow icon on the service you wish to cancel Step 2: Scroll down >> click button Request Cancellation. Step 3: Under My Domains >> click the small arrow…
Objectives The objective is to guide users on how to retrieve invoices of past purchases or upcoming renewal Prerequisites Have access to your Billing account. Steps You may check the invoices by logging in to your client area with us via WHMCS (Billing System). Kindly follow below steps: Step 1: Go…
Issue I cannot login to supportchain.com by using the details I have. Symptoms There is an “Invalid Username or Password” error message. Cause Either the username or password is not correct. Workaround Please be informed that supportchain.com and Billing System are 2 different system. Thus, each system will have their own login…
Issue I want to view the emails you had sent to me. Symptoms You did not receive email from us. Cause The email may be under your junk folder. Workaround You may check the list of emails by logging in to your account with us via WHMCS (Billing System). Kindly follow the steps…
Issue I wish to upgrade my current hosting plan. Symptoms Your current hosting plan allocated resources is not enough. Cause Your email and website activities increased. Workaround Kindly submit a ticket to our Sales Department to request for the upgrade details. We shall proceed to upgrade the hosting plan once the upgrade payment is…
Issue Wish to update my registered email and new PIC details for my domain / hosting account in the Billing System Client Area Symptoms You cannot login to the Billing System to manage your current domain / hosting. Cause The registered email is no longer valid. Workaround There are 3 ways of updating the registered…