Issue The existing DNS Server need to be retired / upgraded Symptoms None Cause The existing DNS Server reached the retirement age / unable to serve the current load. Workaround STEP 1: Stop the DNS Server service on both DNS servers. STEP 2: Copy the entire contents manually, including subfolders of the…

Issue Would like to change the site URL for WordPress Symptoms Unable to load the WordPress default page Cause Site URL is incorrect Workaround When there is an error for WordPress that just being installed like the page not properly display where the page that appears not in a correct…

Issue Face problem during WordPress installation Symptoms Unable to load the config page of WordPress Cause Lack of experience in setting up WordPress Workaround I see a directory listing rather than a web page. The web server needs to be told to view index.php by default. In Apache, use the DirectoryIndex index.php directive. The…

Dear Our Valued Customers, We wish to inform you that AIMS Data Centre has revised their scope of Level 1 and 2 Smart Hand Services (SHS) and it will be as follows: Level 1 Rate : FREE A basic support service that requires no longer than 15 minutes by a…

Dear Our Valued Customers, We wish to inform you that effective from 1 February 2015, AIMS Data Centre has revised their scope of Level 1 and 2 Smart Hand Services (SHS) and will be as follows: Level 1 Rate : FREE • Pushing a button, toggling a switch or setting…

Issue Wish to know the procedure on how to add in new server or remove existing server from the data center. Symptoms None Cause Lack of knowledge on the actual procedures Workaround STEP 1: For Co-location client, kindly fill up the Server Hosting Services Installation/Removal Form and submit to Support Department via Supportchain at least…

Issue Wish to have more information on other server co-location related issue which are not found in knowledgebase Symptoms None Cause Lack of information where to navigate on website for these Server Co-Location related FAQs Workaround Please look through our Server Co-Location Frequently Asked Questions if there are already answers to your questions. Additional Information Please submit…

Issue Wish to visit the data center for server maintenance Symptoms None Cause Lack of knowledge on the actual procedures Workaround For Co-location client, kindly fill up the Data Center Visit Form and submit to Support Department via www.supportchain.com at least 2 working days in advance before the preferred visit date. Additional Information Only the person whose…

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Objectives Available payment methods which can be made via Net Onboard Sdn Bhd. Prerequisites NONE Steps STEP 1: We accept payment deposit to our bank accounts as follows: – Cash Deposit (ATM or Bank Counter) – Cheque Deposit – Internet Banking (eg. www.maybank2u.com.my or www.pbebank.com.my or Interbank Fund transfer) Public Bank Acc No: 3150616020 Acc Name: Net Onboard Sdn Bhd Swift…