If you navigate into the SmarterMail installation directory, then go into the Service subdirectory, you’ll notice several folders that contain email files. This topic explains the roles of these directories and what data is stored. Messages are stored in the directories shown below in order to facilitate the collection of…
Follow these steps to review your spam settings: STEP 1: Log in to SmarterMail as the system administrator. STEP 2: Click the Security icon. STEP 3: Click Antispam Administration in the navigation pane. STEP 4: Click Spam Checks tab. We recommend using increments of 10 when assigning weights to the various spam checks. To enable a spam…
Issue Upgrade your SmarterMail to the latest version Symptoms None Cause None Workaround The steps for upgrading to SmarterMail latest version Upgrading to SmarterMail (Minor Upgrade) Follow these steps to upgrade to the latest version of SmarterMail. STEP 1: Back up your SmarterMail installation and data. STEP 2: Download the latest automated…
Issue Install SmarterMail 7.x into your Windows Cloud Server Symptoms None Cause None Workaround SmarterMail requires the Microsoft .Net Framework 3.5 in order to function properly. The automated installation utility will install the .Net Framework if it is required. Installing SmarterMail Follow these steps to install SmarterMail: STEP 1: Download the SmarterMail installer…
Issue Prevent DNS Amplification Attack Symptoms None Cause None Workaround For Windows Server: STEP 1: Login to the DNS server, update the preferred DNS to 208.67.222.222 & 8.8.8.8 at the Primary Network Card. STEP 2: Launch the DNS Manager. STEP 3: Under the DNS Console Tree -> Right Click the…
Issue To perform WHM initial Setup Symptoms Already finished cPanel installation, preparing to setup and configure the WHM Workaround Link: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/WHMInitialSetup To setup cPanel user account, navigate to WHM’s Create a New Account feature. cPanel user accounts allows users to create email and FTP accounts, as well as perform other website management tasks. Additional Information…
Issue To have the step by step guide to install and manage cPanel & WHM Symptoms Able to access to the server and ready to install or manage cPanel & WHM Cause Lack of step by step guide to cPanel & WHM Workaround Preparing to install cPanel & WHM or…
Issue Not sure how to install and manage cPanel & WHM Symptoms Receive Cloud Server login info but have no idea on how to install or manage cPanel & WHM Cause Lack of knowledge to install cPanel & WHM Workaround STEP 1: Learn important facts about installation. STEP 2: View system requirements…
A guide to creating and modifying MySQL databases in cPanel. Link: http://www.cpanel.net/media/tutorials/addmysql.htm Step by Step Wizard: Link: http://www.cpanel.net/media/tutorials/mysqlwizard.htm Manage MySQL with PHPMyAdmin Link: http://www.supportchain.com/tutorials/Cpanel – Managing MySQL databases with PHPMyAdmin.html
Issue Unable to SSH to the Cloud server to manage it Symptoms Receive Cloud login info but have no idea on how to proceed further. Cause Lack of knowledge in accessing SSH to manage the Cloud Workaround STEP 1: Please open your PuTTY application. If you do not have an SSH client, you…