Issue None Symptoms None Cause None Workaround SmarterTools provides a number of full migration utilities from competing for email server products such as IMail, MailEnable, IceWarp (previously Merak), and MailMax. Please be sure to read the ReadMe.htm included with the conversion utility zip file for the requirements to successfully perform a conversion….

Issue There are many potential reasons that a mail server does not properly receive mail Symptoms None Cause Most common causes of failed inbound email delivery Workaround Resolution 1: Incorrect/unpropagated MX records The first things to test are the MX records for a domain for which you can’t receive email.  Bad…

Issue Once you have activated the Microsoft Exchange ActiveSync add-on and enabled Exchange ActiveSync for the specific SmarterMail mailbox, you will need to configure the iPhone to function with Exchange ActiveSync. Symptoms None Cause Activated the Microsoft Exchange ActiveSync add-on and enabled Exchange ActiveSync for the specific SmarterMail mailbox. Workaround Applies to: Enterprise only Microsoft Exchange…

Issue Prevent your mail server from being blacklisted. Symptoms None Cause An account on the SmarterMail server is compromised and being used as a spam relay. Workaround SmarterMail provides the option to scan outgoing messages for spam. This is useful in the event that an account on the SmarterMail server…

Issue To quarantine outgoing messages that have been flagged as spam by SmarterMail’s spam checks for a maximum of 30 days, and to resend the outgoing messages that should not have been quarantined. Symptoms None Cause To investigate why certain messages are blocked as spam and make appropriate adjustments Workaround Follow…

Issue Prevent mail from friends, business associates and mailing lists from being blocked as spam. Symptoms None Cause None Workaround The global trusted senders feature allows system administrators to specify email addresses or domains that are exempt from spam filtering for the entire server. This can prevent mail from friends, business associates…

Issue To setup SmarterMail as backup MX server Symptoms You have 2 Cloud Server setup and wish to configure one of the servers to perform as backup MX server Cause None Workaround SmarterMail is powerful enough to be used as a complete mail system that performs multiple roles from a single server,…

Issue Unable to send an outgoing email message. Symptoms None Cause There are multiple possible reasons why SmarterMail would be unable to send messages to external email addresses. This article identifies the most common causes of failed outbound email delivery. Workaround Resolution 1: Outgoing connections to port 25 blocked by a…

Issue To block a domain or specific email address to prevent spam Symptoms Identify a specific email address or domain that send unsolicited messages to your mailbox. Cause None Workaround System administrators can block an entire domain or an individual email address from delivering messages to the SmarterMail spool by…

Issue Importing contacts into SmarterMail. Symptoms None Cause None Workaround How to import Contacts into SmarterMail: Applies to SmarterMail 3.x STEP 1: Login into the SmarterMail web interface as a User STEP 2: Click on the Contacts tab STEP 3: Click My Contacts STEP 4: Click Actions and then Import Contacts STEP 5: Browse to the directory containing…