Issue
To quarantine outgoing messages that have been flagged as spam by SmarterMail’s spam checks for a maximum of 30 days, and to resend the outgoing messages that should not have been quarantined.
Symptoms
None
Cause
To investigate why certain messages are blocked as spam and make appropriate adjustments
Workaround
Follow these steps to enable spam quarantining:
STEP 1: Log in to SmarterMail as the system administrator
STEP 2: Click the Security icon.
STEP 3: Click Antispam Administration in the navigation pane. The spam settings will load in the content pane.
STEP 4: Click the SMTP Blocking tab.
STEP 5: Change the Outgoing Quarantine field to 15 days or 30 days.
STEP 6: Click Save.
Follow these steps to view and/or send a message under quarantine:
STEP 1: Log in to SmarterMail as the system administrator
STEP 2: Click the Manage icon.
STEP 3: Expand the Spool folder in the navigation pane and click Spam Quarantine. A list of messages under quarantine will load in the content pane.
STEP 4: Select the desired message. To view the message contents, click the View menu in the content pane toolbar and click Message. To resend the message to the intended recipients, click the Actions menu in the content pane toolbar and click Resend.