Issue I wish to know what is the SLA for FREE and PAID Addon Domain Service. Symptoms None Cause None Workaround Free Addon Domain service provided by Domain Registrar are with their best effort with no SLA or uptime guarantee. Net Onboard paid Addon Domain service is covered under our 99% network uptime guarantee similar with…

Issue I wish to know what is the difference between FREE and PAID Domain Forwarding Service. Symptoms None Cause None Workaround Free (Provided by Domain Registrar) Paid (Provided by Net Onboard) Applicable only to Internic domain registered with us (eg. .com/.net/.org) Any domain can utilize this service No URL masking…

Issue I wish to manage my Domain Addon Services for Webnic Symptoms None Cause None Workaround Important Note: Applicable to Internic domain registered under Webnic.cc STEP 1: Please set your domain nameserver as follow: NS1.EZYDOMAIN.COM NS2.EZYDOMAIN.COM Note: Upon updating the nameserver to the setting, the domain will no longer utilise any hosting account…

Issue I could not have all the Free Domain Forwarding, Email Forwarding and Managed DNS service offered by Domain registrar to be activated and worked together on the same sub domain name Symptoms None Cause Limitation on the Free Add On service offered by PDR Domain Registrar Workaround If you wish to set www.domain.com for A-record in Managed DNS feature, then…

Issue Wish to know the meaning of each domain status under whois search. Symptoms None Cause None Workaround ACTIVE The registry sets this status. The domain can be modified by the registrar. The domain can be renewed. The domain will be included in the zone if the domain has been delegated…

Issue I want to know how to transfer my Internic (.com,.net, & etc) domain name Symptoms None Cause None Workaround We shall proceed to initiate the transfer once we have received and verified your order and payment. In order to perform domain transfer, please provide us the following details below: a….

Issue I want to know how to renew a domain under redemption period. Symptoms Based on whois search, the domain status is redemption period. Cause The domain was deleted upon request or due to it had expired for more than 40 days. Workaround Kindly contact our  Billing Department by submitting a ticket via www.supportchain.com to know…

Issue I wish to change my domain details. Symptoms The domain details under whois search are not correct. Cause The details of the domain registrant, administrative, billing or technical are not updated upon any change. Workaround You may change the domain details by logging in to your account with us…

Issue I want to update nameserver for my Internic domain name. Symptoms Your website or email is not working. Cause The domain nameserver is not pointed to the correct hosting service. Workaround You may change the nameserver by logging in to your account with us via WHMCS (Billing System). Kindly follow below steps:…

Issue Unable to browse your site after changing your domain DNS settings in your domain registrar control panel. Symptoms None Cause Due to DNS Propagation Period Workaround Please wait for 24 hours and try to access the site Additional Information  DNS stands for Domain Name Service. Every time you go…