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Clear Web Browser’s Cache, Cookies, and History

Issue

Unable to load web pages fully / can’t view the changes on your website after a certain updated is performed.

Symptoms

Greeted with partial loaded webpages, badly-formatted webpages, incomplete pictures, or in some cases, the wrong picture in the wrong place.

Cause

Could be caused by your cache, cookies or history files.

Guidelines

Task 1: For Microsoft Edge

Step 1: Open up the browser.

Step 2: On the upper right corner, select the ‘…’ icon.

Step 3: Select Settings.

Step 4: Select Privacy & Security.

Step 5: Select Choose what to clear.

Step 6: Make sure the following are selected: –

  • Browsing history
  • Cookies and saved website data
  • Cached data and files

Step 7: Select Clear.

Task 2: For Internet Explorer

Step 1: Open up the browser

Step 2: Select Safety.

Step 3: Select Delete Browsing History OR Ctrl + Shift + Delete

Step 4: Make sure the following are selected: –

  • Temporary Internet files and website files
  • Cookies and website data.
  • History

Step 5: Select Delete.

Task 3: For Google Chrome

Step 1: Open up the browser

Step 2: On the upper right corner, select More Options (next to your google profile icon).

Step 3: Hover your mouse over More tools

Step 4: Select Clear browsing data… OR Ctrl + Shift + Delete

Step 5: Make sure the following are selected: –

  • Browsing history
  • Cookies and other site data.
  • Cached images and files

Step 6: Select Clear data.

Task 4: For Safari

Step 1: Open up the browser

Step 2: From the Safari menu, select Reset Safari

Step 3: From the menu, select the items you want to reset, and then click Reset.

Task 5: For Opera

Step 1: Open up the browser

Step 2: Go to Tools > Delete private data.

Step 3: Choose which items you wish to delete and click Delete.

Task 6: For Firefox

Step 1: Open up the browser

Step 2: Go to Tools > Clear Recent History.

Step 3: From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

Step 4: Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). 

Step 5: Click Clear Now

Additional Information 

If the problem still persist, kindly issue a ticket to Support Team

Updated on October 25, 2019

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