Issue
Prevent mail from friends, business associates and mailing lists from being blocked as spam.
Symptoms
None
Cause
None
Workaround
The trusted senders feature allows user to specify email addresses or domains that are exempt from spam filtering for the entire server. This can prevent mail from friends, business associates and mailing lists from being blocked as spam.
To add a trusted sender to your trusted senders list, follow these steps:
Step 1: Login to Individual Webmai
Step 2: Click on the Settings Icon on Left Panel
Step 3: Click on Trusted Senders
Step 4: Click on New button on Right Panel
Step 5: Enter the Domain Name or Email to bypass the spam filter
Step 6: Click on Save button
The address or domain is now listed as a trusted sender for all domains on the mail server.
Additional Information
If you need further assistance, kindly submit ticket to Support Team regarding this issue.