Issue Unable to redirect web site traffic from your old pages to the new pages without losing your rankings Symptoms None Cause Lack of knowledge on performing redirection using .htaccess Workaround Redirect Old domain to New domain (htaccess redirect) Create a .htaccess file with the below code, it will ensure…

Issue Mozilla Firefox blocked the access toward your website with an error message of “Reported Attack Site!”. It may only happen if visitors browse your website by using Mozilla Firefox. However, there is no error message prompt if they browse the website by using Internet Explorer (IE). Symptoms Error message…

Issue Wish to configure paid Domain Forwarding service via WebSitePanel Symptoms None Cause None Workaround STEP 1: Login to control panel at: http://net-w23.es2u.com/ or http://cp.YOUR_DOMAIN_NAME STEP 2: Upon login, point on Web and click Web Sites STEP 3: Click on your domain name. STEP 4: Select Redirection to URL STEP 5: Insert the domain name you would like to forward…

Issue Wish to configure Managed DNS service via WebsitePanel Symptoms None Cause None Workaround STEP1: Login to Net Onboard billing client portal via http://billing.netonboard.com/ STEP2: Under Navigation bar Click on Services -> My Services STEP3: Search/Look for the respective domain name (eg: xyz123.net) and click on it STEP4: Under Manage Product (Left…

Issue Do not know to create an email account in your windows hosting account (using HELM control panel). Symptoms None Cause None Workaround STEP 1: Login to your control panel at http://cp.yourdomainname.com If you do not know your hosting login details, kindly refer here  STEP 2: Go to the Mail Icon STEP 3: Click on Account STEP 4: Click Create Mail…

Issue Do not know on how to use system to auto-reply your email sender whenever receive an email. eg. for Vacation AutoReply or Receipt Acknowledgement. Symptoms None Cause Lack of knowledge on managing auto responders Workaround STEP 1: Login to your WebSitePanel hosting control panel Ex: http://cp.yourdomainname.com STEP 2: Click on your hosting packages STEP…

Issue Wish to redirect your WWW content to another URL using WebSitePanel while maintaining your email services at the current hosting server. Symptoms None Cause Lack of knowledge in creating a URL redirection in WebSitePanel Workaround STEP 1: Login to your WebSitePanel hosting control panel eg. http://cp.yourdomainname.com STEP 2: Click on your hosting packages STEP 3: Click on Web…

Issue Unable to retrieve your FrontPage username and password in WebSitePanel Control Panel Symptoms The login details that been used is invalid Cause The problem could be due to the login information entered was incorrect. Workaround STEP 1: Kindly login to your hosting control panel. Ex: http://cp.yourdomainname.com STEP 2: Click on your hosting…

Issue Your application is utilizing Ajax function. However, you not be able to get the Ajax function to be working accordingly in your shared hosting websites hosting server. Symptoms You are getting error in web.config file relate to missing dll files Cause Windows server 2008 only support Ajax version 3.5….

Issue Unable to login to your email account with your login details Symptoms The login details might be invalid Cause The problem could be due to the login information entered was incorrect. Workaround STEP 1: Kindly login to your Helm control panel. Ex: http://cp.yourdomainname.com STEP 2: Click on Domains STEP 3: Click on your domain STEP 4: Click…