FTP publishing via WS_FTP Pro for Windows & Linux Hosting. Link: http://www.supportchain.com/tutorials/WS_FTP_Pro.html

FTP publishing via FileZilla for Windows & Linux Hosting. Link: http://www.supportchain.com/tutorials/FileZilla.html

Issue Website unable to access after nameserver has been updated/modified Symptoms The sites will be not be functioning while under DNS Propagation Cause Updating nameserver may take 24-48hours for DNS Propagation Workaround We would suggest you to edit the Hosts file in order to check on whether your site is…

Issue Wish to transfer hosting from other provider to Net Onboard Symptoms None Cause Do not know the procedure on how to perform the hosting transfer. Workaround If you want to transfer your hosting account from other provider to Net Onboard hosting server, you shall manually backup all the required…

Issue I wish to know how to create a search engine friendly website. Symptoms None Cause Not sure on how to create update the web pages that is easily crawed by search engine to improve the page rank. Workaround Below are the workarounds that you may perform: Step 1: Add…

Issue Unsure on how to retrieve the PHP information of your hosting account Symptoms None Cause Not sure on where to get the information from. Workaround How to create a phpinfo page. Step 1: Open up a text editor preferably Notepad. Step 2: Copy/paste the following line of code: <? phpinfo(); ?> Step 3: Save…

Issue I wish to know about Search Engine Symptoms None Cause None Workaround Internet search engines are special sites on the Web that are designed to help people find information stored on other sites. There are differences in the ways various search engines work, but they all perform three basic…

Issue I wish to retrieve my hosting account details from Billing System. Symptoms You are unable to login to your Hosting Control Panel Cause The current username and password is incorrect. Workaround You may check the hosting control panel credentials by logging in to your account with us via WHMCS…

Issue Experiencing network-related problem and unable to troubleshoot / uncover the issue Symptoms Experiencing occasional / frequent slowdowns, disconnections OR general connectivity issues with an application requires internet access to function (e.g. web browsers, online games, stock trading applications, Voice over IP (VoIP) or similar applications). Cause None Guideline Step…

Issue Unable to get sample codes for Bulk SMS / Premium SMS service Symptoms Unable to connect to our SMS Gateway with your own SMS Application Cause Not sure on where to look for the sample codes to perform API system integration. Workaround None Additional Information You may download the…