Issue
Need to reset Google Apps administrator password
Symptoms
None
Cause
Unable to recall the current administrator password
Workaround
Step 1: Go to the sign in page for the Google Apps administrator control panel. The URL is https://www.google.com/a/cpanel/yourdomainname.com
Step 2: Click Can’t access your account? The link appears below the Sign in button.
If the automated reset option is disabled for your account, you see a Help Center article rather than the CAPTCHAscreen. You need to contact Google Support to reset the administrator password.
Step 4: Enter the letters from the CAPTCHA into the text field, then click Submit.
When you correctly solve the CAPTCHA, Google sends a message to the secondary email address associated with your Google Apps account. The confirmation page shows the domain name of the secondary email address to help you identify it.
Step 5: If you have access to the secondary email address, sign in to that account, open the message with the subject line Google Password Assistance, and follow the link that appears in the message. The link takes you to a page where you can select which administrator account to reset the password for and enter the new password.
If you don’t find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn’t filtered the message. If you can’t find the message, continue with the steps below to reset the password using the domain verification method.
Step 6: If you do not have access to the secondary email address, click Reset your administrator password by domain verification on the confirmation page that appeared after you submitted the CAPTCHA.
By completing the following steps, you verify that you are an administrator for your account by demonstrating that you can update domain records.
Step 7: Enter the email address to which you want Google to send the password reset instructions and click Continue with domain verification.
Step 8: Complete the steps as described on the page that appears then click I’ve completed the steps above, continue.
Please allow up to 48 hours for Google to verify the CNAME changes and send the password reset instructions to the email address you entered at STEP 7.
Step 9: Sign in to the specified email account, open the message with the subject line Google Password Assistance, and follow the link that appears in the message.
The link takes you to a page where you can select which administrator account to reset the password for and enter the new password.
If you don’t find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn’t filtered the message.
Additional Information
None