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Unable to receive SMS (Premium SMS)

Issue

Have sent out SMS but unable to receive on the handset

Symptoms

None

Cause

Might be due to the wrong MT URL or invalid passname / password.

Workaround

Please ensure you are posting to the correct URL : http://gateway.trio-mobile.com:81/cpm_i.aspx

If the URL is correct, kindly refer to the result once you have post to the URL above.

If you received a negative number. Kindly refer to page 8 of our API for further explanation

If you received a positive number, kindly follow the steps below for the failure reason:

STEP 1: Login into your SMS account

STEP 2: After login, go to Report, then MT Report

STEP 3: Enter your mobile number

STEP 4: Click Search

Additional Information 

If it is non of the above, kindly issue a ticket to Support Team with the date and the affected mobile number for us to check

Updated on March 15, 2019

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