Issue
Once you have activated the Microsoft Exchange ActiveSync add-on and enabled Exchange ActiveSync for the specific SmarterMail mailbox, you will need to configure the iPhone to function with Exchange ActiveSync.
Symptoms
None
Cause
Activated the Microsoft Exchange ActiveSync add-on and enabled Exchange ActiveSync for the specific SmarterMail mailbox.
Workaround
Applies to: Enterprise only
Microsoft Exchange ActiveSync is available as an optional add-on to SmarterMail. Unlike other synchronization methods, Exchange ActiveSync uses direct push technology to sync email, calendars, and contacts to the iPhone in real time.
Once you have activated the Microsoft Exchange ActiveSync add-on and enabled Exchange ActiveSync for the specific SmarterMail mailbox, you will need to configure the iPhone to function with Exchange ActiveSync.
To set up your iPhone to access Exchange ActiveSync, follow these steps:
STEP 1: On your iPhone’s home screen, tap Settings.
STEP 2: Tap Mail, Contacts, Calendars.
STEP 3: Tap Add Account.
STEP 4: Tap Microsoft Exchange.
STEP 5: Complete the following required fields:
STEP 6: Email (your full email address)
STEP 7: Domain name
STEP 8: Username (with @domainname.com)
STEP 9: Password
STEP 10: Description (Optional)
STEP 11: Tap Next.
STEP 12: After a moment, the iPhone will ask for the server information. This is the URL to your webmail. For example, mail.example.com.
NOTE: Do not include http:// when entering the server information.
STEP 13: Tap Next.
STEP 13: If your webmail does not support SSL, the following message will display: “Exchange account verification failed.”
STEP 14: Tap Next and then tap Save. Complete step 10 of these setup instructions.
STEP 15: After step 10, edit the account you just added.
STEP 16: Tap Account Info.
STEP 17: Change “Use SSL” to “Off.”
STEP 18: The iPhone will display a list of collaboration items to sync with Exchange ActiveSync. Choose from the list and tap Done to initiate the first sync.
Additional Information
If you need further assistance, kindly submit a ticket to Support Team regarding this issue.