Issue Need to configure your email account into your Outlook 2007 Symptoms None Cause None Workaround STEP 1: Open Outlook 2007 STEP 2: Click the Tools menu, and select Account Settings. STEP 3: Click on the Email tab and click on the New button. STEP 4: Next select Microsoft Exchange, POP3, IMAP or HTTP and click Next. STEP 5: On the…

Issue Need to configure your email account into your Apple iPhone or iPod Touch. Symptoms None Cause None Workaround STEP 1: If this is the first account you’re setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account. STEP 2: Choose your…

Issue Want to prevent other websites to embed your web site content on their web site which using your bandwidth to serve the files namedly “hotlink”. Symptoms Your bandwidth is being utilised when your content is embedded and displayed on other web site Cause – A hotlink occurs when content from your…

Issue Do not know on how to check your Linux / Cpanel hosting accounts bandwidth usage. Symptoms Web site is showing “offlline” and email is not functioning. Cause Your Linux / Cpanel hosting account was suspended as it has exceeded the bandwidth. Workaround Please do the following steps to view…

Issue Need to use password to protect a directory that store certain information within your site. Symptoms None Cause Wants to make the directory available only to a selected number of people who has password to access it. Workaround Watch Video Tutorials Link: http://www.cpanel.net/media/tutorials/passwdprotect.htm To password protect a directory: STEP 1: Please select the Password Protect…

Issue Do not know on how to use system to auto-reply your email sender whenever receive an email. eg. for Vacation AutoReply or Receipt Acknowledgement. Symptoms None Cause Lack of knowledge on managing email auto responders. Workaround Watch Video Tutorial Link: http://www.cpanel.net/media/tutorials/autores.htm STEP 1: Login to your CPanel STEP 2: Click onto the Auto Responders link from the Email…

Issue Unable to differentiate between Addon domain, Sub domain and Parked Domain Symptoms None Cause Confused as they look similar Workaround ADDON DOMAIN You can create an Addon domain from your cPanel. An add on domain allows you to run a separate web site to your primary domain. The add-on…

Issue Unable to connect to database server Symptoms Warning: mysql_connect(): Too many connections in /home/xxxx/public_html/xxxx/xxx.php on line xxx  Cause Your web hosting account has reached the maximum database concurrent connections limit Workaround When your site has reached the maximum database concurrent connections you will see the error as above. – for the old…

Issue Would like to track the last visitor who have accessed your website Symptoms  None Cause Keen to know your visitors Workaround STEP 1: Login to your CPanel STEP 2: Navigate to Latest Vistors under Logs Additional Information This function will show information regarding the last 300 people to visit your website. To begin, click…

Issue Wish to update the CPanel password to a new complex password Symptoms Able to login to CPanel with current password but not sure which button to click to change password Cause Lack of knowledge in using CPanel Workaround Watch Video Tutorial Link: http://www.cpanel.net/media/tutorials/password.htm STEP 1: Login to the CPanel with current password STEP 2: Click Change…