Issue Change the password strength policy for SmarterMail 7.x Symptoms None Cause None Workaround STEP 1: Login your webmail SmarterMail web interface as the System Administrator access (e.g : Admin / Administrator ) STEP 2: Click on Security icon STEP 3: Expand the Advanced Setting folder STEP 4: Select Password Requirements STEP 5: Change and ticked /…

Issue Recommended SPAM Settings for SmarterMail 7.x Symptoms None Cause None Workaround Follow these steps to review your Spam Settings: STEP 1: Login as the System Admin. STEP 2: Click the Security icon. STEP 3: Click the Anti-Spam Administration in the left tree view. STEP 4: Click the Spam Checks tab. We recommend that…

Issue Add a new Domain to SmarterMail 7.x Symptoms None Cause None Workaround STEP 1: Log in to SmarterMail as the system administrator. STEP 2: Click the Manage icon. STEP 3: In the navigation pane, click New and select New Domain.  This will load the new domain window in a popup, which is used to create the…

Issue Create new SmarterMail email account via System administrator access privilege Symptoms None Cause None Workaround STEP 1: Login your webmail SmarterMail web interface as the System Administrator access (e.g: Admin / Administrator ) STEP 2: Click on Manage icon STEP 3: Expand the Domain Settings folder STEP 4: Select all domains STEP 5: Tick the respective…

Issue Create new SmarterMail email account using Domain’s Administrator access privilege Symptoms None Cause None Workaround STEP 1:    Log in to the SmarterMail web interface as the domain administrator ( e.g. [email protected] ) STEP 2:    Click the Settings icon. STEP 3:    Expand the Domain Settings folder. STEP 4:    Click Users. STEP 5:   …

Issue You need to synchronize the Global Address List (GAL) into Microsoft Outlook Symptoms None Cause None Workaround STEP 1: Login to your webmail STEP 2: Go to contact STEP 3: Change “My Contact” to Global Address List STEP 4: Click the Actions menu and then “Add to Outlook” in the navigation panel toolbar….

Issue Keeping mailbox size under control. Symptoms None Cause Too many emails that may used up mailbox sized. Workaround The folder auto-clean feature in SmarterMail is designed to help system administrators keeping mailbox size(s) under control.  Using folder auto-clean, common folders like the Junk E-mail, Sent Items, and Deleted items…

Issue Prevents unauthorized users from accessing system settings and configurations Symptoms None Cause SmarterMail has the ability to restrict system-level access to a single IP or a range of IP addresses. Workaround For increased security, SmarterMail has the ability to restrict system-level access to a single IP or a range…

Issue Passwords do not meet the configured password requirements Symptoms None Cause None Workaround As a security feature, SmarterMail can create a list of users whose passwords do not meet the configured password requirements. Non-compliant users can then be notified by email that they need to change their passwords to…

Issue None Symptoms None Cause None Workaround Applies to: Enterprise only Users can synchronize SmarterMail with iCal and Address Book on computers running OS X Lion (10.7) using the CalDAV and CardDAV protocols. These protocols can be used to synchronize contacts, calendars, and notes. NOTE: For ease of configuration on the…